Support

Stuck? Confused? Wondering whether "Wobble the flange" is a valid task title? (It is.) You're in the right place.

What Snod Is For

Snod is a voice-first Kanban board for people who need to know "What should I work on next?" — without typing with greasy, gloved, or otherwise occupied hands.

Yes, it works beautifully for the classic honey-do list. Your spouse can send you "Fix the pantry shelf" with a photo of the offending shelf, and you can send back a picture of a shelf that no longer sags. Everyone wins. Possibly.

But Snod was really built for professional shop workflows:

• A customer describes what they need — reference photos, measurements, notes, order number
• A shop or maker receives the job as a proper task card (not a blurry screenshot buried in a text thread)
• The shop works the job through Backlog → In Progress → Waiting → Done
• When the work is finished, the shop sends back completion photos, files, and a link — finished work, invoice PDF, whatever belongs on the record

One board. One thread of truth. Fewer "wait, which bracket did you mean?" moments.

Getting Started

1. Install Snod and open it on your iPhone or iPad.
2. Make sure you're signed in to iCloud (Settings → [your name] → iCloud).
3. Go to Settings → Owner and fill in your name, email, and phone — required before you can send tasks to someone else.
4. Add a task. Attach photos or files if the job needs them. Ask Siri if your hands are busy.

Sending a Task to Someone

Sharing is intentional — Snod will never blast your tasks to the universe. To send a job to a customer, subcontractor, or family member with standards:

1. Open the task and tap Send to Someone.
2. Complete your Owner profile if prompted.
3. Tap Open Messages — Snod hands the task to Apple's Messages app.
4. In Messages, open a conversation, tap +, choose Snod, and send the card.

The recipient taps the card, imports the task into their own Snod board, and gets to work. Your name, email, and phone travel with the share so they know who's waiting on the other end.

When the Job Is Done

If you received a shared task (you're the shop; they're the customer — or vice versa):

1. Drag the task to Done when the work is complete.
2. Snod asks "Notify Sender?" — say yes if you want them to know.
3. Attach any completion photos or files (finished work, invoice, delivery photo — your call).
4. Send the notification message. The original sender taps the link to import the completion.

The sender's original task moves to Done on their board, with your completion attachments. Clean handoff. No chasing people for "did you get my text?"

Voice Commands (Siri)

Every major action works hands-free. Try phrases like:

• "Add a todo to Snod: Mill twelve bracket sets for order 4471"
• "Ask Snod what's next"
• "Tell Snod the bracket job is done"
• "What's the status of my Snod board"
• "This is an emergency — add new task to Snod: Press is down"
• "Ask Snod to prioritize my day"
• "Help me with Snod"

Siri needs a moment to learn your task names after you add them. If she plays dumb, open the app once and try again — or just ask "Help me with Snod" for the full cheat sheet.

Syncing Across Your Devices

Your board syncs through your private iCloud account. Same Apple ID on your iPhone and iPad = same board, including photos and file attachments.

Sync is usually quick, but iCloud has moods. If something looks missing, open Snod on the device where you added it, wait a few seconds, then check the other device again.

Backup & Restore

Under the board menu (⋯), you can export a JSON backup or import a previous export. Settings also offers scheduled auto-backups. These files stay on your device or wherever you save them — we never see them.

Clear Board & Big Hammer Cleanouts

Sometimes you need a fresh start. Maybe the season ended, maybe you're handing the iPad to a new hire, maybe you finally finished every honey-do and want the satisfaction of an empty board. Snod offers two levels of cleanup.

Clear Board — empty the shop, keep the tools

From the board menu (⋯), choose Clear Board. This permanently deletes all tasks, photos, files, and categories from your board.

If you use Snod on multiple devices with the same Apple ID, you only need to clear on one device:

1. Tap Clear Board and confirm on any iPhone or iPad.
2. Snod deletes every task and removes photo/file bytes on that device immediately.
3. The deletion syncs through your private iCloud database to your other devices.
4. Each other device removes its local copies when it syncs or the next time you open Snod.

Your Owner profile (name, email, phone) and app settings are kept so you can start adding tasks again without reconfiguring everything.

The Big Hammer — when you want everything gone

Clear Board is the right tool for "start my board over." The Big Hammer is for "I want no trace of Snod left anywhere." Use it when selling a device, nuking a test install, or you have exported backups you want to be the only copy left.

1. Clear Board on one device (see above) so iCloud gets the message.
2. Open Snod once on every other device you own — quick foreground visit is enough.
3. Delete any JSON backups still in Snod (Settings → Backup Files) or that you previously exported to Files, AirDrop, email, etc.
4. Delete the Snod app from each iPhone and iPad. This removes all local data, attachment files, and in-app backups on that device.
5. Remove iCloud data: Settings → [your name] → iCloud → Manage Account Storage (or Account Storage) → Snod → Delete Data from iCloud. Do this on at least one device signed in to the account.

After a Big Hammer, reinstalling Snod with the same Apple ID should give you a clean board — unless iCloud deletion in step 5 didn't finish propagating yet. iCloud has moods. Give it a minute.

Common Questions

Do I need an account to use Snod?

No separate Snod login. You need an Apple ID with iCloud enabled. For sharing tasks with others, both parties need iCloud and the Snod app.

Why can't I send a task yet?

Check three things: your Owner profile is complete (real name, valid email, phone with at least 10 digits), you're signed in to iCloud, and iCloud is reachable. Snod will tell you which gate you're stuck at.

Can I share with someone who doesn't have Snod?

They need Snod installed to import the task card and send completions back properly. The iMessage card is the front door — Snod on their end is the workshop inside.

Why isn't Snod in the Messages + menu on my Mac?

The Snod iMessage extension only works in Messages on iPhone and iPad. Mac Messages — including when you run Snod as an iPad app on a Mac Studio — does not load third-party iMessage apps. Send tasks from a phone or tablet; use the Mac for everything else.

Does Snod read my text messages?

No. Sharing and completion notifications go through Apple's Messages app and CloudKit. Snod inserts and opens messages; it does not monitor your conversations.

Where is my data stored?

On your devices and in your private iCloud database via CloudKit. The developer does not operate a task server. See our Privacy Policy for the full picture — including what travels when you share a job.

How do I delete everything?

Clear Board removes all tasks, photos, and files from your board and syncs that deletion to your other devices. For a full wipe including settings and iCloud copies, see Clear Board & Big Hammer Cleanouts above.

What devices are supported?

Snod requires a recent version of iOS on iPhone or iPad. Check the App Store listing for the current minimum OS version.

Reporting a Problem

When you email snod.support@gmail.com, these details help us help you faster:

• What you were trying to do (share a job, complete a task, sync, Siri, etc.)
• Your device model and iOS version
• Whether you and the other party are both on iCloud
• Screenshots, if you have them — we're visual creatures too

We can't access your board or iCloud data from here. We're advisors with good wrenches, not remote operators.